From Fixing to Listening: How can we improve our conversations at work?

As leaders, business owners and senior managers, we pride our reputation on getting things done and sorting things out. This can mean that we often jump in with solutions before the other person has really been heard.

Across our coaching and mentoring programmes, people keep noticing how powerful it is when they talk less, listen more, and resist the urge to fix. In this informal lunchtime conversation, Helen and Andrea will explore with Lois Kirtlan, Director at Hetty & Betty, Nicola Lyons Associate Director of People and Culture at St Michael's Hospice, Mike Sweeting Human Resources Officer at Aldwark Manor and Jackie Judge, Senior Sponsor, Network Rail, what “fixing” and “listening” look like in real workplace conversations, why this matters for leaders, what tends to get in the way, and some simple practices anyone can experiment with straight away.