TERMS & CONDITIONS
Terms & Conditions
1. What these terms cover
These terms and conditions apply to all programmes, courses, services or events (‘the programme’) delivered by The Innate Coach Ltd Registered Address: 63-65 Heworth Road York YO31 0AA (Company No. 16786160).
2. How a contract is formed.
2.1 Information on our website or in marketing material is an invitation to apply and not an offer.
2.2 A contract only comes into being when:
I. We offer you a place in writing (usually by email); and
II. You accept that offer (for example by written confirmation, completion of registration or by making the first payment)
2.3 The Contract incorporates these Terms and Conditions, together with the information contained in your registration form and formal offer or booking confirmation, and any written variations expressly agreed between the parties. For the avoidance of doubt, general marketing materials, brochures or website descriptions do not form part of the Contract unless expressly confirmed in writing.
- What you are buying
3.1 We deliver the Programme with reasonable care and skill. Delivery is online unless expressly stated otherwise.
3.2 We may, from time to time, make minor changes (e.g. sequence, dates within the same cohort window or platform) where needed for quality, availability, law or safety. We will use our best endeavours to ensure that the Programme remains materially as described.
3.3 Any brochures, example sessions, outlines or advertising give a general overview only. They do not form part of any contract term unless expressly stated otherwise.
- Fees and payment
4.1 Fees are as stated when a place is formally offered to you and you are invited to register.
4.2 Unless agreed otherwise in writing fees are due in full before the Programme starts. If an instalment plan is agreed, you must pay each instalment on time.
4.3 If payment is late by more than 7 days, we may suspend your access to the programme until the amount outstanding is paid, and charge interest at a rate of interest at 5% per annum above Bank of England base rate plus an administrative fee of £50.
4.4 Where a place on the Programme is funded or subsidised (in full or in part) by an external organisation or public body (the Funder), the Attendee agrees to:
(a) attend and complete the Programme in line with the attendance requirements set out in their registration documents
(b) participate in any evaluation, feedback, or reporting processes reasonably required by the Funder or by us on the Funder’s behalf; and
(c) acknowledge that failure to attend or complete required evaluation activities may result in the withdrawal of the funded place and/or the Attendee being liable for some or all of the Programme fees.
- Cancellations and transfers
Your statutory cooling-off (consumer purchases only)
5.1 If you are contracting as a consumer in your personal capacity (not as or on behalf of a business or organisation) and you buy at a distance (online/phone), you may cancel within 14 days from the date you accept our offer and receive your confirmation (“Cooling-off Period”) and get a full refund.
5.2 If the Programme starts within the Cooling-off Period and you asked us to start, you’ll pay for the portion delivered up to cancellation. If it fully completes within the Cooling-off Period, the right to cancel ends once delivery is complete.
After the Cooling-off Period (or for business purchases)
5.3 If you cancel after the Cooling-off Period (or you are not a consumer), fees are non-refundable. At our discretion, we may offer a one-time transfer to a later cohort (subject to availability, like-for-like value and any price difference).
5.4 Substitutions (someone taking your place) are by prior written approval only.
If we change or cancel
5.5 If we materially change dates or cancel a Programme, we will offer: (a) a transfer to a reasonable alternative; or (b) a refund of fees paid for dates we cancel. We’re not responsible for indirect costs (e.g. loss of work opportunity, internet access, travel, hotels).
- Access, conduct and community standards
6.1 We’ll email timetable/access details and post key updates in the virtual learning platform. Please check your email and the private group for updates.
6.2 Please be on time. Arrivals more than 15 minutes late may be treated as a non-attendance. Missed sessions are not refunded.
6.3 To keep everyone safe, you agree to professional, respectful conduct and to not record sessions or share other participants’ information. No spam, unlawful, abusive, defamatory or harassing content.
6.4 We may suspend or remove access (without refund) for serious or repeated breaches of conduct.
- Assessment and Attendance
7.1 Each programme includes specific attendance, learning and assessment requirements, which are outlined in the joining information or programme materials you receive.
7.2 You are expected to maintain active engagement and attend at least 90% of all taught sessions. Failure to meet attendance requirements, complete reflective work, or participate in assessment or practice activities may affect your successful completion of the programme and any related certification or funded place.
7.3 Where a resubmission, additional mentoring or other supplementary activity is required, this may incur an additional fee. Details of any such fees and processes will be provided at the time they apply.
7.4 We may update or refine our assessment or resubmission processes from time to time. Any changes will be communicated clearly and applied consistently across the relevant cohort.
Insurance for Practice Sessions.
7.5 You are responsible for arranging and maintaining appropriate professional indemnity and public liability insurance to cover any coaching or mentoring practice undertaken as part of the Programme. This includes practice sessions with clients, peers, or members of the public. The cost of obtaining and maintaining this insurance is your responsibility. We do not provide or arrange insurance on your behalf and accept no liability for any claim arising from your practice activities.
8. Intellectual property and permitted use
8.1 All Programme content and materials (videos, slides, workbooks, frameworks, audio, downloads, etc.) are our confidential and proprietary material or that of our licensors.
8.2 We grant you a personal, non-transferable, non-exclusive, revocable licence to use materials solely for your own learning and private client work during and after the Programme.
8.3 You must not copy, share, publish, sell, sublicense, adapt or use our materials to create competing programmes without our written consent.
8.4 Reasonable short quotations with clear credit to Innate Coach are permitted in reflective assignments or private client sessions, provided you keep any client-facing reuse within fair dealing and protect confidentiality.
9. Confidentiality and safeguarding
9.1 We each agree to keep confidential information shared within the Programme confidential, and only use it for Programme purposes.
9.2 Group learning may be personal. You’re responsible for your own wellbeing and for seeking additional support outside the Programme if needed. Please tell us if you have any concerns about safety or suitability.
9.3 We may disclose information where required by law or where we reasonably believe there is a risk of harm to you or others.
10. Data protection
10.1 We process personal data as described in our Privacy Notice.
10.2 We are the controller for Programme delivery. We’ll only keep data as long as needed for delivery, accreditation/quality assurance, legal/regulatory reasons, and our records.
11. Limitations of liability
11.1 Nothing in these terms limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
11.2 Except as set out in clause 12.1, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
11.3 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
(a) any loss of profit, business, revenue, data, reputation or goodwill; or
(b) any indirect or consequential loss.
11.4 Our total aggregate liability to you arising under or in connection with the Programme, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by you for the Programme giving rise to the claim.
11.5 Programmes are provided for professional development and educational purposes only. They do not constitute legal, medical, financial or therapeutic advice, and we make no guarantee of any particular outcome or result.
12. Accessibility and Adjustments.
12.1 If you require any reasonable adjustments or accessibility support in order to participate in the Programme, you must notify us in writing as soon as reasonably practicable before the Programme commences.
12.2 Upon receipt of such notification, we will make all reasonable efforts to accommodate your needs, provided that the requested adjustments are proportionate, practicable, and do not fundamentally alter the nature of the Programme.
13. Force Majeure.
13.1 Neither party shall be liable for any failure or delay in performing its obligations under these Terms and Conditions to the extent that such failure or delay is caused by an event or circumstance beyond its reasonable control, including but not limited to strikes, lockouts or other industrial disputes, acts of God, war, riot, civil commotion, malicious damage, epidemic or pandemic, compliance with any law or governmental order, accident, breakdown of plant or machinery, fire, flood, storm, or default of suppliers or subcontractors (a “Force Majeure Event”).
13.2 The party affected by a Force Majeure Event shall notify the other party as soon as reasonably practicable and shall take all reasonable steps to mitigate the effect of the event on the performance of its obligations.
13.3 If a Force Majeure Event prevents performance of the Programme for a continuous period of more than six (6) months, either party may terminate this Contract with immediate effect by giving written notice to the other.
13.4 In such circumstances, we shall refund any fees paid in respect of Programme elements that have not been delivered, and neither party shall have any further liability to the other.
14. Complaints
14.1 We aim to deliver all Programmes to a high standard of quality and professionalism. Should you have any concerns or complaints regarding the Programme, you must notify us in writing at [email protected] as soon as reasonably practicable.
14.2 You agree to provide us with a reasonable opportunity to investigate and resolve any complaint before taking further action, including but not limited to withholding payment, initiating chargebacks, or commencing legal proceedings.
15. Notices
15.1 Any notice or other communication required to be given under these Terms and Conditions shall be in writing and shall be deemed duly served if sent by email to the address specified in the registration confirmation (or such other address as may be notified in writing).
15.2 Notices shall be deemed received upon confirmation of successful delivery if transmitted before 5.00 p.m. (UK time) on a Business Day, or at 9.00 a.m. on the next Business Day if sent after that time.
16 Variation
16.1 We may amend or update these Terms and Conditions from time to time to reflect changes in law, good practice, or Programme delivery.
16.2 Any such changes shall apply prospectively and shall not affect the terms of any Programme already contracted at the date of the amendment, unless mutually agreed in writing.
17. Assignment and Subcontracting
17.1 We may assign, transfer, subcontract or otherwise deal with any of our rights or obligations under these Terms and Conditions, provided that such assignment or subcontracting does not materially affect the delivery of the Programme.
17.2 You may not assign, transfer or delegate your rights or obligations under this Contract, or transfer your Programme place to another person, without our prior written consent.
18. Severance and Waiver
18.1 If any provision or part-provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted and the validity and enforceability of the remaining provisions shall not be affected.
18.2 No failure or delay by either party in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise.
19. Third Party Rights
19.1 A person who is not a party to this Contract shall have no rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
20. Governing Law and Jurisdiction
20.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales.
20.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
