Introduction to Coaching begins with language, definitions, and benefits, clarifying coaching’s distinction from other support practices. You will explore coaching competencies, ethical standards, and process, tailored to business contexts, and observe key principles and core skills found in everyday workplace conversations.

Health of the Coach emphasizes the importance of your health, wellbeing, and self-management as foundations for effective and ethical coaching. You will explore how physical and mental health influence coaching and learn the Three Principles model, mind, consciousness, and thought, as a model for understanding human experiences, reflecting on how your awareness and insights shape your wellbeing and responses at work.

Initiating a Coaching Conversation develops your understanding of purpose and structure of an initial coaching session. You will learn ways of establishing rapport, clarifying expectations, evaluating coaching suitability, and explaining the coaching process, while summarising needs and setting ethical boundaries. Through active listening, questioning, and practice, you will practice holding initial sessions rooted in professional and psychological principles.

The Heart of a Coaching Conversation focuses on an effective coaching session, including opening, setting objectives, building rapport, defining next steps, monitoring progress and closing. You will practise listening, questioning, and giving feedback to enhance employee insight. Ethical dilemmas are examined to build accountability, presence, boundaries, and maintain professional coaching standards in workplace contexts.