Introduction to Coaching begins with language, definitions, and benefits, clarifying coaching’s distinction from other support practices. You will explore coaching competencies, ethical standards, and process, tailored to business contexts, and observe key principles and core skills found in everyday workplace conversations.

Health of the Coach emphasizes the importance of your health, wellbeing, and self-management as foundations for effective and ethical coaching. You will explore how physical and mental health influence coaching and learn the Three Principles model, mind, consciousness, and thought, as a model for understanding human experiences, reflecting on how your awareness and insights shape your wellbeing and responses at work.

Initiating a Coaching Conversation develops your understanding of purpose and structure of an initial coaching session. You will learn ways of establishing rapport, clarifying expectations, evaluating coaching suitability, and explaining the coaching process, while summarising needs and setting ethical boundaries. Through active listening, questioning, and practice, you will practice holding initial sessions rooted in professional and psychological principles.

The Heart of a Coaching Conversation focuses on an effective coaching session, including opening, setting objectives, building rapport, defining next steps, monitoring progress and closing. You will practise listening, questioning, and giving feedback to enhance employee insight. Ethical dilemmas are examined to build accountability, presence, boundaries, and maintain professional coaching standards in workplace contexts.

The Health of the Coachee module focuses on the impact of the health and state of mind of your coachee on coaching outcomes. You will develop the skills and awareness needed to help coachees' access their wisdom, raise their self-awareness and support their wellbeing. You will also deepen your understanding of how to create psychologically safe spaces and support your coachee's autonomy within ethical coaching boundaries. Practise sessions will focus on effective questioning and approaches that support wellbeing.

The Conversations that Make a Difference module deepens your coaching knowledge and equips you to apply the core skills and reflective practice essential for effective coaching conversations. You will explore further how to listen deeply and ask powerful questions, to foster deeper insight and engagement. You will learn key models, techniques and cutting-edge psychological understandings that will enable you to create a rich toolkit to support progress, ensuring you maintain forward momentum and are able to overcome obstacles. Essential in this module is deeply understanding your own self-management and presence as underpinning the coaching conversation, ensuring clarity of expectation, clear roles and boundaries. Practice sessions will focus on practising key skills to deepen insight and ensure coaching effectiveness.

The Health of the Organisation module equips you with an understanding about organisational climates and cultures and their influence on coaching outcomes. You will explore different facets of the organisation and ways of building healthy relationships and dynamics.  You will draw on your psychological understanding to examine how differing perspectives, separate realities and state of mind influence workplace interactions and impacts trust and psychological safety. You will practice leveraging coaching resources, reflection tasks and developmental activities and exploring organisational cultures, climates and dynamics.